Frequently Asked Questions

Where are you located and can I pickup my table from your office?
Our office is based in Philadelphia,PA. All our tables, however, are shipped directly from the manufacturers, we do this to save our customers both time and money. That said, we do still offer a pickup option for some of our brands, just order online as usual and leave us a message saying “local pickup” in the checkout page. We will schedule a pickup time with you within 1 to 2 business days if the product is in stock. All Stronglite, Inner Strength and Earthlite tables can be picked up at 3210 Executive Ridge Vista, CA 92081. Meanwhile, tables from Custom Craftwork can be picked up locally at 1050 Owen Loop South, Eugene, OR 97402.

Want to Buy an Item That is Not on our Website?
If there is a product you want to buy from any of our manufacturers, but that is not listed on the site, we will be happy to source it for you for the lowest price guaranteed. Just email us at customerservice@alltherapeutic.com with your order and we will give you the lowest price possible and details on the payment. We carry everything that Earthlite, Custom Craftworks, Oakworks, Touch America, Pisces Productions, Stronglite, Master Massage, and Inner Strength offer.

Are you an Authorized Dealer?  
Of course! We have the authority to sell all the products listed on our website, meaning you will receive only top quality products with full support and warranty.

How Do I Place My Order?
There are 3 different options you can choose from, to place your order:

Ordering Online: Our recommendation is to take advantage of our easy online ordering and checkout services. Rest assured, if you make any mistakes we are bound to notice them and help you correct them quickly.

Ordering by Phone: We love to think we are a friendly bunch here at Alltherapeutic, so if you have questions about our products, want help ordering, or just want to make sure we are a legitimate business, just call us during opening hours. Why not take advantage of our experience in this field and have us point you in the right direction?

Ordering by E-mail: Rather place an order via email? No problem! We check our very frequently. To order by e-mail kindly include the product you want to purchase, color and any upgrades or options that you might want to add. We’ll have one of our experts process it for you, and update you on your delivery.

What is the process for Canadian orders?
We love Canadians too, and are happy to ship directly to you. We’ve heard from many of our Canadian customers that it was often cheaper to shop with us than anywhere local. However, there is the import tax and the customs broker to pay. The import tax is five percent and the customs broker charges $49.95 as a fee for the filing.

It’s a fairly simple process and we can assure you that the customs broker takes care of everything. We will connect with you after your order and give you all the necessary information needed.

Does All Therapeutic Charge Sales Tax?
We are a registered and licensed business in the state of Pennsylvania. If you are purchasing within Pennsylvania we add a small state tax of 6%. Customers from outside of Pennsylvania need not worry and can enjoy tax free shopping.

Can you ship to an APO Address?
As of now, we are unable to ship products to APO addresses, we apologize for the inconvenience.

Can you ship to a P.O. Box?
Due to the size of our products, we are currently unable to ship to P.O. Boxes at this time.

When will I be contacted to confirm my order?
If the product you purchased has options that weren’t specified prior to shipping your order, a member of the All Therapeutic team will contact you. Note that all regular orders, we will send customers a confirmation once the order ships. Since all shipping is tracked, please do not hesitate to contact us for updates.

When will I be contacted regarding the delivery?
We will immediately email you your shipping information after your order has shipped. For large and bulk orders including freight shipping orders and orders exceeding 250 lbs, our shipping company may call you before the delivery to ensure the best time for you.

How do I check the status of my order?
All shipped orders will include tracking information which you can use to follow your order to your doorstep.

How do I know if an item is in stock?
We frequently update our site, on a weekly basis, you should assume that all products that are listed here are in stock and are ready to be shipped. In the event that an item you want is out of stock we will refund 100% of your order, or offer an exchange for another item.

Warranty Questions?
Since we are an authorized dealer for all the products listed on our website, you are guaranteed to receive full warranties for anything and everything that you buy.

Questions about the ADA Tax Credit?
Most of our Electric Lift Massage Tables qualify for the fifty percent (50%) American Disabilities Act (ADA) Tax Credit.

What is CE Mark?
The CE marking is a declaration of the manufacturer that their products meet the standards and the requirements to be sold in the European Economic Area.

What is Natural Touch Upholstery?
Natural Touch provides its users with a high-quality leather look and feel without that expensive leather price. This would be a perfect fit for any hospitality or healthcare environment, Natural Touch is bleach safe for disinfection. It is made up of biodegradable rayon-backed 100% Polyurethane that is plasticizer and PVC free.

How Should I Clean Vinyl Massage Tables?
Our Vinyl massage tables are of high quality, they are easily cleaned and they wear well. Using a clean, soft cloth or towel, you can remove ordinary smudges and dirt with water and mild soap solution. In cases of difficult stains, they should be cleaned as soon as possible with a non-abrasive cleaner such as Fantastik® Spray Cleaner or Formula  409® All-Purpose Spray. Our recommended favorite would be Dr. Bronner’s Magic Soaps, they are natural and pretty much an all-in-one cleaner. Simply dilute the solution and load it in a spray bottle. Just rinse the cleaned area with fresh water after spraying, then dry with a clean cloth….voilà!

Does All Therapeutic Have A Privacy Policy?
All Therapeutic is fully dedicated to protecting your private information. Statistical information is collected from the products and pages you view. We analyze and evaluate this data so that we can enhance the shopping experience of our customers. Every time a customer places an order, basic information is collected. Examples of such information are, your name, address, email address, phone number and credit card information. The information we collect is necessary for us to process and ship your order, contact you regarding the progress of your order and to answer any question you might have. We may also share some of your information with certain suppliers, shipping and freight companies and manufacturers only for the purpose of processing and shipping your orders.

Our website utilizes cookies to keep track of the items in your shopping cart, so that every time you visit, you do not need to re-add the previous items. You do NOT have to accept cookies in order to browse our website. However, the usage of our shopping cart feature does require the use of cookies in order to work properly. Rest assured that we do not use cookies to store vital and sensitive customer details such as names, passwords, addresses, or credit card information. Please call or email us if you want to place an order on our website but you object or are unable to use cookies, we will gladly help you out.

There are some features on our website that allows you to share valuable information or products with your friends. Any email addresses we acquire during the use of these features are only used to deliver that particular email. They are NOT retained by the company.

Does All Therapeutic Have A Secure Site?
All Therapeutic takes your security seriously. We made sure that security measures are in place to protect your account against loss, misuse, unauthorized access and alteration of your personal details that we obtain. We use SSL (secure certificate) encryption and we use a firewall to keep your information locked and secure. For us to gather general demographic information we make use of your Internet Protocol (IP) to identify you.